A real person, within a day.
Whether it's a tricky question, an order issue, or a thought about how we could be better — write to us. We'd genuinely love to hear it.
"There's no auto-reply queue, no chat-bot maze. Just kind humans who love pets too."
Three ways
to reach a kind human.
Mon–Fri, 9am–6pm GMT. For pet emergencies, jump straight to our 24/7 vet line in the app.
Headquarters
2nd Floor, Sopwith Court
Slough Road, Windsor
SL3 9AU · United Kingdom
Email us
[email protected]
We reply within one business day.
Office hours
Monday – Friday · 9am – 6pm
For 24/7 vet support, see the app.
We'll write back, usually same day.
No bots, no auto-replies — just a person reading your note.
Quick answers, no run-around.
A few of the things people write in about most. If yours isn't here, drop us a note above.
How quickly will I hear back?
Within one business day, every time. Most messages get a reply the same day. For 24/7 vet emergencies, please use the live vet line in the app — it routes you to a clinician within minutes.
Do you offer same-day pet services?
For most cities, yes — same-day grooming, video vet consults, and emergency drop-in care are available depending on availability. Check live slots in the app to see who's free near you.
Can I become a pro on PetsInSync?
We onboard new groomers, sitters and vets monthly. Tell us a bit about you in the form (or visit our Work With Us page) and we'll be in touch with the application steps.
What's your returns policy on shop orders?
30 days, no questions asked — even if it's just because the colour didn't suit your sofa. We cover return postage on anything faulty.
Do you have a phone line?
For pet families, our chat and email support is faster and better-documented. For partnerships and press, drop us a note above and we'll arrange a call.