Privacy Policy

1. Our Commitment to Your Privacy

At PetsInSync, we are deeply committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you share with us to provide you and your pet with the best possible experience on our platform.

2. Information We Collect

We collect information that helps us serve you better. This includes your name, contact details, and specific information about your pet — such as age, breed, and medical history — necessary for our professionals to deliver personalised, high-quality care. We also collect usage data to improve our platform.

3. How We Use Your Information

Your information is used strictly to facilitate the services you request — from scheduling grooming appointments to managing veterinary consultations and processing store orders. We may also use your email address to send important account updates or notifications about new features on PetsInSync. You can opt out of marketing communications at any time.

4. Information Sharing and Security

We do not sell your personal data to third parties. We only share the information necessary with the certified professionals you book through our platform, to ensure they are fully prepared for your pet's appointment. We employ industry-standard encryption and security measures to protect your data from unauthorised access, disclosure, or loss.

5. Cookies and Tracking

PetsInSync uses cookies and similar tracking technologies to enhance your browsing experience, analyse platform usage, and deliver relevant content. You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of the platform.

6. Your Rights and Choices

You have full control over your personal data at all times. You can access, update, or request deletion of your personal information through your account settings or by contacting our support team. If you wish to opt out of marketing communications, you can do so effortlessly via the unsubscribe link in any of our emails.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete or anonymise your personal data within 30 days, unless we are required to retain it for legal or regulatory purposes.

If you have any questions regarding how we handle your privacy, please contact us.