This is the short version: we collect only what we need, we never sell your data, and you can ask us to delete it at any time. Here's the longer one.
1. Our commitment
At PetsInSync, we are deeply committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use and safeguard the data you share with us so we can give you and your pet the best possible experience on our platform.
2. Information we collect
We collect information that helps us serve you better. This includes your name, contact details, and specific information about your pet — such as age, breed, and medical history — necessary for our professionals to deliver personalised, high-quality care. We also collect usage data to improve our platform.
3. How we use your information
Your information is used strictly to facilitate the services you request — from scheduling grooming appointments to managing veterinary consultations and processing store orders. We may also use your email address to send important account updates or notifications about new features. You can opt out of marketing communications at any time.
4. Information sharing & security
We do not sell your personal data to third parties. We only share the information necessary with the certified professionals you book through our platform, so they're fully prepared for your pet's appointment. We employ industry-standard encryption and security measures to protect your data from unauthorised access, disclosure or loss.
5. Cookies & tracking
PetsInSync uses cookies and similar tracking technologies to enhance your browsing experience, analyse platform usage, and deliver relevant content. You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of the platform.
6. Your rights & choices
You have full control over your personal data at all times. You can access, update, or request deletion of your personal information through your account settings or by contacting our support team. To opt out of marketing communications, use the unsubscribe link in any of our emails — it works.
7. Data retention
We retain your personal information for as long as your account is active or as needed to provide our services. If you close your account, we delete or anonymise your personal data within 30 days, unless we're required to retain it for legal or regulatory purposes.
If you have any questions about how we handle your privacy, please get in touch — a real person will reply.